Join SOCAP New England on May 11, 2010 as we present "Creating a Culture of Service:
A Roadmap to Success". Presented by Airgas, Inc.'s National Director of Customer Service and SOCAP Member, Barbara Meyers. This engaging afternoon will provide you with the blueprint you need to develop, initiate and implement cultural change within your organization. This colorful case study explores the Who, What, Where and Why of Culture Change.

Airgas, Inc. has quite a story to share and their experience illustrates the value, power and rewards positive change can bring. This organization has developed shared values and practices and applied them to multiple regions and business units. This alignment has allowed them to deliver their vision of success and satisfaction with employees and customers alike. This session is not to be missed by those looking to align their culture with their business goals.

Through our case study and practical discussion, you will learn how to:

* Effectively communicate the vision and leverage corporate buy-in for change across multiple channels and departments
* Identify the 3 P's of Culture Change: People, Policies and Procedures
* Develop a specific action plan to plot your companies path for change
* Achieve superior employee performance

Network with leaders in Consumer Relations. Our attendees represent a diverse group of world-class companies and organizations throughout New England. SOCAP New England events offer incredible learning and networking opportunities. We work hard, play hard and laugh even harder! In addition, each event features lots of exciting swag and raffle prizes from our members organizations. We encourage you to get involved.